Shipping policy
1. Where Your Order Ships From
We ship from three warehouses — in California (USA), Germany and China. Your order is automatically routed to the warehouse closest to your delivery address:
|
Your delivery address |
Ships from |
|
United States |
California, USA |
|
Europe |
Germany |
|
All other countries |
China |
You do not need to choose a warehouse; this is handled automatically at checkout.
2. Shipping Rates
|
Region |
Free standard shipping on orders over |
Standard shipping |
| United States | $75.00 | $5.99 |
| Europe | €69.00 | €6.99 |
|
Rest of the world |
— |
Calculated at checkout |
Rest of the world. Orders shipped from China are charged shipping based on your destination and parcel weight. The exact cost is shown at checkout before you pay.
How the free-shipping threshold is calculated. The threshold applies to the value of the items in your cart after discounts and before taxes and shipping charges. Gift cards do not count toward the threshold.
3. Destinations That Do Not Qualify for Free Shipping
Free shipping is not available to every address, even when your order meets the threshold.
- Remote U.S. addresses. Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands and other remote or non-contiguous U.S. territories. These destinations free shipping simply does not apply. Shipping is calculated automatically at checkout based on your delivery address.
- Remote and island addresses in Europe. A small number of remote or island destinations in Europe do not qualify for free shipping. Shipping is calculated automatically at checkout based on your delivery address.
The exact shipping cost is always shown on the checkout page before you pay, so there are no surprises.
4. Delivery Restrictions
Our parcels travel by commercial courier (UPS, FedEx, DHL and regional partners), not by national postal services. The following address types cannot be delivered:
|
Not deliverable |
Why |
|
P.O. Boxes |
Couriers require a physical street address and a named recipient |
|
Private mailboxes (PMB), and mail-forwarding or third-party collection addresses |
Not a real physical location |
|
"General Delivery" / poste restante, held at a post office for collection |
A postal service, not a courier service |
|
Addresses missing a street number, or that the courier's address database cannot verify |
Cannot be routed |
If one of these address types is used, the order is cancelled before dispatch and refunded in full, including shipping. If the parcel has already left our warehouse, the carrier returns it to us and we refund the goods and any tax paid — the original shipping charge is not refundable.
Destinations we cannot ship to. Where commercial carriers do not operate or international trade sanctions apply, we cannot ship at all. This currently includes Russia and Belarus; the Crimea, Donetsk and Luhansk regions; Iran, North Korea, Syria and Cuba; and Afghanistan, Libya, Somalia and Yemen. Orders to these destinations are cancelled and refunded in full.
At checkout, please provide a full street address (street name and house number, plus apartment or unit number if any), city, postcode, state where applicable, and a reachable mobile number — couriers use it to arrange delivery. If we need to clarify your address we will email you; if we cannot reach you within 5 business days, the order is cancelled and refunded.
5. Order Processing
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). During peak periods such as Black Friday and the winter holidays, processing may take up to 3 business days.
6. Delivery Time
Estimated delivery times for each country — counting from the moment your parcel is dispatched — are listed on our Delivery Times here
Delivery estimates are provided by our carriers and are not guaranteed. Remote postcodes, customs inspection and peak seasons may add additional time.
7. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to follow your parcel. Tracking may take up to 24 hours to become active.
8. Taxes, Duties and Import Charges
The amount shown at checkout is the final amount you pay. Nothing further will be collected from you on delivery.
We do not ship on a "duties unpaid" or "cash on delivery" basis, and our couriers will not ask you for a customs fee, import tax or handling charge at your door.
- United States — Sales tax, where applicable, is calculated and collected at checkout. Your order is shipped from our California warehouse, and no further tax or duty applies on delivery.
- Europe — All prices on the Europe Store include German VAT at 19%. Orders within the European Union are reported under the EU One-Stop-Shop scheme, so no additional VAT or customs duty is payable on delivery anywhere in the European Union. Orders to the United Kingdom may be subject to UK import VAT, which we collect or pay on your behalf where required.
- All other countries — Orders are shipped from our warehouse in China. Import duties, VAT/GST and customs clearance charges are prepaid by us and are already reflected in the price and shipping cost you see at checkout. You will not be charged again when the parcel arrives.
Good to know
- We settle customs charges directly with our carriers and clearing agents — you never deal with customs yourself.
- Some countries require the recipient to provide a tax ID or customs registration number for clearance. If your destination requires one, we will email you before dispatch, as the parcel cannot be cleared without it.
- If a parcel is unexpectedly held for customs reasons, contact us and we will follow it up with the carrier.
9. Questions
If you have any questions about shipping, delivery or your order, please contact us at support@infiart.com