Contact information

We are a small team of artists and makers, and we read every message ourselves.

Whether you have a question about an order, a product, a return, or a partnership, here is how to reach us.

Available: Monday – Friday

Email: support@infiart.com

This is our official support inbox and it is monitored by a real person. You can also simply

reply to any email you have received from us - including your order confirmation - and your reply will reach us in the same inbox.

To help us solve your issue on the first reply, please include:

- your order number (it starts with # and appears in your confirmation email)

- the email address you used at checkout

- for damaged or faulty items: a photo of the item and of the outer packaging

- for delivery problems: your tracking number

We reply to every email within 1-2 business days. During peak periods (product launches,

Black Friday, Cyber Monday and the holiday season) it may take a little longer, but we will always get back to you.

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